What options do travellers have?
Passengers affected by delays are being offered options such as free date changes and free re-routing, said Sudheesh.
“Some flights remain on time, but many are delayed. Travellers are advised to check directly with the concerned airports for the latest updates,” he said.
“Many passengers have already been rerouted, rescheduled, and accommodated. The airline is offering full refunds, allowing customers to purchase fresh tickets and fly with another carrier if they wish.”
He added, “Those unable to pay additional fares can change their destination or travel date free of charge as well. For example, a passenger bound for Calicut could opt to travel via Dubai–Mumbai instead,” he explained.
As IndiGo controls nearly 60 per cent of India’s domestic market share, the current situation is significantly affecting travellers. Industry voices suggest that this may just be the right time for the DGCA to consider allowing foreign operators to expand services.
Dhanusha is a Chief Reporter at Gulf News in Dubai, with her finger firmly on the pulse of UAE, regional, and global aviation. She dives deep into how airlines and airports operate, expand, and embrace the latest tech.
Known for her sharp eye for detail, Dhanusha makes complex topics like new aircraft, evolving travel trends, and aviation regulations easy to grasp. Lately, she’s especially fascinated by the world of eVTOLs and flying cars.
With nearly two decades in journalism, Dhanusha’s covered a wide range, from health and education to the pandemic, local transport, and technology. When she’s not tracking what’s happening in the skies, she enjoys exploring social media trends, tech innovations, and anything that sparks reader curiosity. Outside of work, you’ll find her immersed in electronic dance music, pop culture, movies, and video games.